Return Policy

  1. Return Policy

    Return Policy and Procedure

    You may return items purchased online within pre-specified period of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. However, return will be accepted only if the purchase has been made through website.

    If you are returning an unneeded or wrongly ordered non-defective product, you may be subject to a 15% to 30% restocking fee at our discretion. In cases where you return one item that is unneeded or wrongly ordered along with other defective items, we reserve the discretion whether or not to charge you the 15% to 30% restocking fee for the unneeded/wrongly ordered item.

    We do not reimburse or refund you for any shipping fees, including return shipping fees. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping company that provides you with a way to track your package.

    Please allow up to 12 business days after we receive your return for your replacement or refund to be processed. If you are eligible for a refund, we will take every step possible to process all refunds within 12 working days from receipt of returned items. Note that credit card companies can take up to 30 days to process a credit from a merchant.

    To return any of the items, do the following:

    1.Intimate return via email at [email protected] mentioning item(s) to be returned alongwith order ID.

    2. In response to your return intimation, you will be issued a Return ID number. While shipping for return, please mention this ID.

    3. Securely pack and courier the same to us at:

    Meraj Distributors (
    (Return ID Number: )
    106/2, Nazarbagh, (Behind Odeon Cinema), Lucknow-226010 (U.P.) India

    Upon receipt of returned item(s), you will be intimated via email. Refund will be made in the following manner
    1. If purchase was made using a Credit Card / Net Banking, the refund amount would be credited to your account and duly notified to you by email. Transaction charges levied by the bank shall be deducted from the refund amount.

    2. For purchases made through DD/PO/Cheque, amount shall be refunded through Demand Draft drawn in the name of the purchaser. Bank and courier charges shall be deducted from the refund amount.

    NOTE: So as to ensure you are inconvenienced as little as possible, will occasionally send replacement products while waiting for the initially-purchased product to be returned. If the initially-purchased item is not received by, you will be charged an additional fee for the replacement item.